FAQ
Frequently Asked Questions (FAQ)
Welcome to Rovenlary’ FAQ page! Here you’ll find answers to the questions we receive most often. If you don’t see the information you need, please contact our support team at support@rovenlary.com with your Order Number and Order Email — we’ll be happy to assist you.
Ordering & Payments
Q: How can I use a discount code?
To redeem a discount during checkout:
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Add the products you wish to purchase to your cart.
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Click PAY WITH DEBIT/CREDIT CARD to proceed. (Applies for both PayPal and credit/debit card payments.)
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On mobile, tap Show order summary, then enter your discount code. On desktop, type it into the field on the right-hand side of the checkout page.
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Complete your payment using your chosen method.
Q: Which payment methods are accepted?
We support a variety of secure payment options:
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PayPal, including guest checkout
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Major credit/debit cards: Visa, MasterCard, American Express, Diners Club
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Apple Pay & Google Pay
Q: What are the shipping costs?
Our standard shipping fee is generally USD $5.99 for worldwide delivery. Final costs may vary depending on your location and ongoing promotions. The exact shipping amount is clearly displayed at checkout before you confirm your order.
Shipping & Delivery
Q: Do you ship internationally?
Yes! We ship to most countries worldwide. Your order may be dispatched from one of our fulfillment centers depending on product availability and destination.
Q: How long does shipping take?
Estimated delivery is typically 10–20 business days after your order has been processed and shipped.
Q: How can I track my order?
Once your order has shipped, you’ll receive a confirmation email containing your tracking number. You can use the tracking information provided in your email to follow the progress of your shipment.
Q: Why isn’t my tracking number updating?
It may take 24–48 hours after your shipping confirmation for tracking information to appear or update. A few days of limited activity can also occur while packages move between carrier hubs.
Q: I only received part of my order. Why?
Orders containing multiple items may be shipped separately from different fulfillment locations. If this happens, each package may have its own tracking number, which will be sent to your email.
Order Modifications & Cancellations
Q: Can I update my shipping address, name, or phone number?
This is time-sensitive. Contact us immediately at support@rovenlary.com with the subject line “Urgent: Address Change”.
Please include:
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Your Order Number
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Order Email
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Correct shipping information
We will make reasonable efforts to update your order if it has not yet entered processing or fulfillment. Orders that have already shipped generally cannot be changed. If necessary, you may also need to contact the shipping carrier directly.
Q: Can I modify the items in my order?
To request a change to the size, color, quantity, or other order details, email us immediately at support@rovenlary.com with the subject line “Urgent: Order Change.”
Please include:
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Your Order Number
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Order Email
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Details of the requested changes
We can only accommodate changes when the order has not yet entered fulfillment.
Q: Can I cancel my order?
If your order has not yet entered fulfillment or shipment, contact us as soon as possible to request cancellation.
Cancellation is not guaranteed once processing has begun. Orders that are already in transit generally cannot be canceled and may need to be returned after delivery in accordance with our Return & Refund Policy.
Post-Delivery Issues
Q: My order arrived damaged. What should I do?
We’re sorry for the inconvenience. Please email support@rovenlary.com and include:
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Your Order Number
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Order Email
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Clear photos or video showing the damaged item
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A photo of the shipping package
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A photo of the shipping label
Please keep the product and original packaging until our support team has reviewed your request.
Q: My item has a quality issue or defect.
We take product quality seriously. Please email support@rovenlary.com with your Order Number, Order Email, and clear photos or video showing the issue.
Our customer service team will review the information and provide an appropriate solution.
Q: I received the wrong item or am missing items.
We’re sorry about the issue. Please contact us at support@rovenlary.com with:
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Your Order Number
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Order Email
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A photo or video of the products received
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A photo of the shipping package and label
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A description of the incorrect or missing item
We’ll review your request and work to resolve the issue as quickly as possible.
Account & Communication
Q: I didn’t receive an order confirmation email.
Please check your spam or junk folder first.
If you still cannot find the confirmation, contact support@rovenlary.com using the email address associated with your order. Include your name and any available order information so we can locate your purchase.
Q: I haven’t received my tracking number yet.
Tracking information is usually sent after your order has been processed and shipped.
Please check your spam or junk folder. If you still have not received tracking information after your order has been processed, contact us at support@rovenlary.com for assistance.